Frequently Asked Questions

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Payment Options

Accepted Payment Methods:

  • Visa
  • Mastercard
  • American Express
  • Paypal
  • Apple Pay


Currently we are only shipping within Hong Kong, in the near future we will be expanding to further countries. Stay tuned ..


We offer FREE shipping on all orders to Hong Kong.


Delivery to rural addresses might take longer.

Shipping within Hong Kong: SF Express: 1-2 business days

Email for any questions or assistance. 

Order Cancellation

ARC Active reserves the right to cancel any orders suspected of fraudulent activity. Any orders cancelled as a result of this will be notified by email refunded in full.

If you wish to cancel your order please contact us at

Returns and Exchanges

How do I return?

  • Visit our Returns Centre
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is submitted, you will get a confirmation email with instructions

What items are returnable?

  • All products within 30 days of purchase
  • All products must be returned with the original tags and packaging to be eligible for a return

What items are non-refundable?

  • Underwear
  • Final sate items

The item I received is damaged!
If the purchased product is faulty, create a return request and select Faulty as your reason. Choose the same size for exchange to get a replacement.

Can the items be exchanged?
We allow the exchange of items for a different size. Once the return item is received, the replacement item will be shipped to you.

What are the refund options?
The following refund options are supported:

  • Refund to the original payment method
  • Refund for store credit coupon code

How do I ship back the items?
For instructions on how to ship your return, refer to the email received after placing the return request.

How soon will I get my refund?
Hold tight, it can take our warehouse team up to 10 working days to receive and process your return. You will receive a refund notification email as soon as we’ve issued your refund.

My question is not addressed...
If you have any queries regarding return or refund, reach out to us at

Claims & Product Satisfaction

We strive to design, develop and produce the best possible athletic apparel. If there is an occasion where you experience a product you are not satisfied with or find to be faulty, please contact us so we can assist you further. If the product you have received is incorrect or faulty please don’t break any of the packaging & labelling.