Returns and Exchange
Return and Exchange FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our Returns Centre
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is submitted, you will get a confirmation email with instructions
What items are returnable?
- All products within 30 days of purchase
- All products must be returned with the original tags and packaging to be eligible for a return
What items are non-refundable?
The following items cannot be returned:
- Final sale items
The item I received is damaged!
If the purchased product is faulty, create a return request and select Faulty as your reason. Choose the same size for exchange to get a replacement.
Can the items be exchanged?
We allow the exchange of items for a different size. Once the return item is received, the replacement item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund for store credit coupon code
How do I ship back the items?
For instructions on how to ship your return, refer to the email received after placing the return request.
How soon will I get my refund?
Hold tight, it can take our warehouse team up to 10 working days to receive and process your return. You will receive a refund notification email as soon as we’ve issued your refund.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at email@example.com