Return and Exchange FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our Returns Centre
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is submitted, you will get a confirmation email with instructions

What items are returnable? 

• All products within 30 days of purchase
• All products must be returned with the original tags and packaging to be eligible for a return

What items are non-refundable? 

 The following items cannot be returned:

• Underwear
• Final sale items

The item I received is damaged!

If the purchased product is faulty, create a return request and select Faulty as your reason. Choose the same size for exchange to get a replacement.

Can the items be exchanged?

We allow the exchange of items for a different size. Once the return item is received, the replacement item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund for store credit coupon code

How do I ship back the items?

For instructions on how to ship your return, refer to the email received after placing the return request.

How soon will I get my refund?

Hold tight, it can take our warehouse team up to 10 working days to receive and process your return. You will receive a refund notification email as soon as we’ve issued your refund.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at info@arc-active.com